"Steve is equipped with Electronic Fool Injection" (itsalwayssteve)
09/30/2013 at 22:35 • Filed to: None
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"Steve is equipped with Electronic Fool Injection" (itsalwayssteve)
09/30/2013 at 22:35 • Filed to: None | 0
| 1 |
I was a former employee on a retention plan. It wasn't terribly expensive. The service worked pretty well until the return period on our iPhones expired. Then it started to deteriorate. My wife, patient as she is putting up with me, would go apoplectic because the phone simply didn't work — anywhere!
Seriously — there were fights every week with customer service and tech support because — first the phones worked fine inside near the windows. Then we had to go outside to make calls. Then we had to go out to the street to make calls. We got a signal booster "Airave," that worked well but when it was on, it slowed our 100mbps broadband connection to a crawl.
So we traded in our iPhones and went to T-mobile. They're the only phones that work consistently in our home and they're also the only carrier that I don't hear a bunch of people complaining about. We got enough on trade to cover the ETF from Sprint (although I'm going to do all I can to negotiate it down under the trade in value of the phones) and our bill looks like it should be about $20 less per month.
The worst part is that there was no empathy when I would call or write to customer service. I probably wrote 10,000 words detailing every dropped call and service interruption — on their messageboards to their chat and email reps — and it was just not working. There was always a "tower upgrade," causing signal interruptions. Bullshit. I worked for Sprint and I know that the turnaround time for a transmitter upgrade is a day. One day — and usually only half that long. They're almost literally plug and play.
The more likely situation is that Sprint didn't have network capacity to handle the traffic in the Charlotte area. And I doubt that the traffic is going to slow down.
So, when my wife's phone dropped a call with her mom four times in an area that had 4 of 5 signal bars, it was the last straw. Our numbers ported and our phones work. Got a pair of Galaxy S3s and we're both glad to have a nice big screen on a phone that actually works. Now, the new phones only work outdoors at my wife's mom's place — and they roam a few miles down the road at the BiLo where her baby sister works, but all in all the service is functional and that's all I ask of it.
rabbitman
> Steve is equipped with Electronic Fool Injection
09/30/2013 at 23:43 |
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This is happening in Minnesota I hope a class action law suite happens, this is intolerable there are cities that have been completely dead for over a month. At least drop the 10 dollar we are charged each month to access 4 g that we cant even get. I hear you loud and clear it sucks.
Just like this bull shit with getting a new phone and having to prove to them that I still get the 18% off my bill through my work pissed me off, ya know how that added that ** thing they added I was like cool started setting it up then found out there was a charge so didn't complete it, well that changed my login for my sprint account and I was unable to even access my account to do the verify thing. I called customers support many times like hey I cant login to my account that I have had for the past two years they couldn't figure it out. I finally did after the re verify was up, I am so pissed. they just plain suck and now another 2 years sign...